ADP Retirement Services
ADP Honored with PLANSPONSOR Magazine’s “Best in Class” Awards
Service and operational excellence leads to 15 “Best in Class” Awards
Roseland, NJ – February 6, 2006 – ADP® Retirement Services, part of the Employer
Services division, a leading provider of integrated outsourced payroll and human
resources services, today announced that it was awarded 15 “Best in Class” awards in
PLANSPONSOR magazine’s annual Defined Contribution (DC) Survey, which measures
plan sponsors’ satisfaction with their providers’ participant and sponsor services.
ADP Retirement Services is one of the largest record-keepers of retirement plans in the
nation, providing administrative services to more than 30,000 plans and 1.3 million plan
participants across multiple market segments. Since 1989, the company has been
offering its clients objective investment portfolios with no proprietary fund requirements,
service and operational excellence, and progressive technology. Its participant
experience is aimed at motivating employees to enroll in the plan and educating them to
manage their retirement goals.
ADP Retirement Services earned 15 “Best In Class” honors in two market classifications.
Five awards were received in the market classification that included defined contribution
plans with assets under $5MM, while 10 of the awards were in the market classification
that included plans with assets of $5MM to $49MM. As in last year’s survey, respondents
gave ADP high scores for the timeliness of its reporting, and its participant Internet
services. ADP also was praised for clear and accurate account statements and fair fees.
“At ADP, we believe that providing outstanding retirement services is about value for
cost and the client experience,” said Kendall Kay, Vice President, Marketing, Strategic
Planning & Business Development, ADP Retirement Services. “Our Associates offer a
new kind of retirement experience – one that eases the administrative and fiduciary
burdens of our clients and helps them manage their retirement. We are honored to receive
such favorable recognition again this year from our clients.”
A number of those participating in the survey credited ADP with having an excellent
record of responsiveness. According to one of ADP’s clients, who participated in the
survey, “Client service is the real winner at ADP. This plan operates very smoothly
because of the support I receive.”
Survey ratings were determined by PLANSPONSOR magazine based on questionnaires
completed by DC plan sponsors. Client satisfaction results were segmented for each
provider based on four separate market classifications: less than $5 million in DC assets;
$5 million-$49 million; $50 million-$199 million; and, more than $200 million. “Best in
Class” awards were given to those providers with top quartile scores in each service
category within each asset size. Respondent comments were also taken into consideration
when determining status.
For more information on ADP Retirement Services' portfolio of 401(k) and defined
contribution solutions, call 1-800-432-401K extension 476 or visit www.adp401k.com.
About ADP
Automatic Data Processing, Inc., with $8.5 billion in revenues and approximately
590,000 clients worldwide, is one of the largest providers of a broad range of premier,
mission-critical, cost-effective transaction processing and information-based business
solutions. ADP Employer Services (ES), a division of ADP, Inc., offers the widest range
of HR, payroll and benefit administration solutions from a single source, to meet the
extensive business needs of employers worldwide. Built with more than 50-years of
industry experience, ADP ES' cost-effective, easy-to-use solutions provide superior value
to companies of all sizes. More than 518,000 companies trust ADP ES for unparalleled
service and compliance expertise, which allows them to focus on other core activities.
For more information about ADP ES or to contact a local ADP sales office, reach us at
1.800.225.5237 or visit the company's Web site at www.adp.com.
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Best in Class Winner!
PLANSPONSOR Magazine's 2007 Defined Contribution Survey
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