ADP Retirement Services
ADP’S Client Satisfaction Leads to 16 'Best In Class' Awards From PLANSPONSOR Magazine
ADP Receives High Marks for Client Responsiveness
Roseland, NJ | December 15, 2004: ADP® Retirement Services, part of the Employer Services division, a leading provider of integrated outsourced payroll and human resources services, has been named 'Best In Class' in 16 categories by PLANSPONSOR magazine. These ratings were based upon the publication's annual Defined Contribution (DC) Survey, which measures plan sponsors' satisfaction with their providers' participant and sponsor services. Respondents gave ADP high scores for the timeliness of its reporting and its participant Internet services. ADP also was praised for its clear and accurate account statements and the fairness of its fees.
ADP Retirement Services was awarded its 16 'Best in Class' honors in two market classifications. Nine of these awards came in the market classification that included defined contribution plans with assets of $5MM to $49MM, and seven were received in the market classification that included plans with assets under $5MM. ADP Retirement Services is one of the largest recordkeepers of 401(k) plans in the nation, providing administrative services to 30,000 plans and 1.2 million plan participants across multiple market segments.
"ADP Retirement Services is aware of the importance of providing employees with an easy and efficient way to save for retirement, while simplifying the administrative process for the employer," says Kendall Kay, Vice President, Marketing, Strategic Planning & Business Development, ADP Retirement Services. "Therefore, it is extremely gratifying to receive recognition for successfully doing the job that we have set out to do. Our industry-leading technology and qualified staff help minimize the employers' administrative burden, thus allowing them to dedicate more time to running their businesses."
A number of those participating in the survey credited ADP with having an excellent record of responsiveness. According to one of ADP's clients, who was quoted in the publication's November issue, "ADP's response time to challenges or questions is outstanding. We have a very open line of communication." Another client praised ADP's Web-based participant enrollment process as a winning component of ADP's Sponsor Internet services. "The online enrollment as well as the ability to view account information and download necessary forms are invaluable ... and take a great deal of work off of me."
Survey ratings were determined by PLANSPONSOR magazine based on questionnaires completed by DC plan sponsors. Client satisfaction results were segmented for each provider based on four separate market classifications: less than $5 million in DC assets; $5 million-$49 million; $50 million-$199 million; and, more than $200 million. 'Best in Class' awards were given to those providers with top quartile scores in each service category within each asset size. Respondent comments were also taken into consideration when determining status.
Providing retirement services to organizations since 1989, ADP provides employers of all sizes with a highly automated and flexible service model that enables organizations to focus more time on their core businesses. For more information on ADP Retirement Services' portfolio of 401(k) and defined contribution solutions, call 1-800-432-401K extension 434 or visit www.adp401k.com.
About ADP
Automatic Data Processing, Inc. (NYSE:ADP), with $7.8 billion in revenues and approximately 550,000 clients, is one of the largest independent computing services firms in the world. ADP Employer Services (ES), a division of ADP, Inc., is a leading provider of integrated business administrative solutions that help its over 475,000 clients efficiently manage their internal processes, allowing them to focus on core competencies. ADP Employer Services' offerings include both traditional and Web-based outsourcing products and services, giving clients the ability to select from ADP's comprehensive range of World Class Service solutions. Services include: payroll, tax regulatory management, HRMS, benefit administration, time and labor management, retirement plan services, online recruiting, PEO services, and employment screening and selection. For more information about ADP Employer Services, or to contact a local ADP sales office, reach us at 1.800.225.5237 or visit the company's company's Web site at www.adp401k.com.
#
|
Best in Class Winner!
PLANSPONSOR Magazine's 2007 Defined Contribution Survey
Take a tour!
Demo our highly ranked Plan Sponsor and Plan Participant Web sites.
Already an ADP Payroll client? Calculate the value of integrating payroll and retirement services.
|
|
